Simulación del proceso de atención al paciente en el hospital II-E Banda de Shilcayo - Tarapoto 2018
Date
2020-09-24
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Universidad Científica del Perú
Abstract
El presente trabajo de investigación “Simulación del proceso de atención al paciente en el Hospital II-E Banda de Shilcayo - Tarapoto 2018”, planteó como objetivo determinar la solución de simulación para la mejora del proceso de atención al paciente en el Hospital II-E Banda de Shilcayo, con el tipo de investigación aplicada y diseño no experimental longitudinal; una población conformada por 400 pacientes; asimismo hace uso de la entrevista y la observación directa para la recolección de la información utilizando el cuestionario y la ficha de observación; obteniendo como resultado que en el análisis del proceso de atención al paciente en el Hospital II-E Banda de Shilcayo, el paciente asegurado pasa 203 minutos en el sistema hospitalario y el no asegurado 225; se diseñó dos modelos para la simulación de procesos, el modelo A y el modelo B; y en los resultados de la simulación se obtiene que en el modelo A los pacientes asegurados permanecen 155 minutos aproximadamente en el sistema hospitalario y los pacientes no asegurados 319 minutos; en el modelo B lo pacientes asegurados 103 minutos, y los pacientes no asegurados 266 minutos.
The present research work "Simulation of the patient care process at Hospital II-E Banda de Shilcayo - Tarapoto 2018", set as an objective to determine the simulation solution for the improvement of the patient care process at Hospital II-E Banda de Shilcayo, with the type of applied research and longitudinal non-experimental design; a population made up of 400 patients; it also makes use of the interview and direct observation to collect information using the questionnaire and the observation sheet; obtaining as a result that in the analysis of the patient care process at Hospital II-E Banda de Shilcayo, the insured patient spends 203 minutes in the hospital system and the uninsured 225; two models were designed for the simulation of processes, model A and model B; and in the results of the simulation it is obtained that in model A insured patients spend approximately 155 minutes in the hospital system and uninsured patients 319 minutes; in model B, insured patients 103 minutes, and uninsured patients 266 minutes.
The present research work "Simulation of the patient care process at Hospital II-E Banda de Shilcayo - Tarapoto 2018", set as an objective to determine the simulation solution for the improvement of the patient care process at Hospital II-E Banda de Shilcayo, with the type of applied research and longitudinal non-experimental design; a population made up of 400 patients; it also makes use of the interview and direct observation to collect information using the questionnaire and the observation sheet; obtaining as a result that in the analysis of the patient care process at Hospital II-E Banda de Shilcayo, the insured patient spends 203 minutes in the hospital system and the uninsured 225; two models were designed for the simulation of processes, model A and model B; and in the results of the simulation it is obtained that in model A insured patients spend approximately 155 minutes in the hospital system and uninsured patients 319 minutes; in model B, insured patients 103 minutes, and uninsured patients 266 minutes.
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Simulación, Proceso de atención, Tiempos de procesos, Simulation, Attention process, Process times
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