Satisfacción del paciente sobre el cuidado enfermero en el servicio de cirugía de un hospital de Iquitos, 2024

Abstract

La satisfacción del paciente es la suma de atenciones que reciba con calidad de parte del enfermero que está al cuidado de su salud y la confirmación de las expectativas positivas sobre los cuidados a recibir Objetivo: Determinar el nivel Satisfacción de los pacientes sobre el cuidado enfermero en el servicio de cirugía de un hospital de Iquitos, 2024. Metodología: Se utilizó la prueba de chi-cuadrado, observándose una correlación positiva significativa de p < 0,005. Resultado: De los pacientes en estudio 30% estaban entre 57 a 70 años y 19% estaban entre 34 a 56 años. En cuanto al sexo 56% fueron femenino y 44% masculino. Nivel de escolaridad 12% tuvieron primaria; en el estado civil 38% fueron casados y 9% es viudo. Con respecto a nivel de satisfacción 70,4% experimento satisfacción media 25.9% satisfacción alta. en las dimensiones los pacientes experimentaron satisfacción media en accesibilidad 50.9%, explica y facilita 59.3%, conforta 54.7%, anticipa 58.3%, mantener relaciones de confianza 58,3% y con satisfacción alta accesibilidad 39.8%, explica y facilita 34.2%, conforta 36.6%, anticipa 25%, mantener relaciones de confianza 25%. En satisfacción baja: en accesibilidad 9.3%, explica y facilita 6.5%, conforta 11.7%, anticipa 16.7%, mantener relaciones de confianza 16.7%. Conclusión: Los pacientes presentan nivel de satisfacción media, resultado que pone en evidencia que no se está cumpliendo con las expectativas que tiene los pacientes al recibir el cuidado enfermero y son pocos de ellos que tiene satisfacción alta con la atención recibida.

Patient satisfaction is the sum of the quality of care received by the nurse who is caring for the patient and the confirmation of positive expectations about the care to be received. Objective: To determine the level of patient satisfaction with nursing care in the surgical service of a hospital in Iquitos, 2024. The present study is quantitative, non-experimental, descriptive, with a population of 150 and a sample of 108 patients who were attended in the surgery service. The chi-square test was used for measurement, and a significant positive correlation of p < 0.005 was observed. Result: Of the patients under study 30% were between 57 and 70 years old and 19% were between 34 and 56 years old. Regarding sex, 56% were female and 44% male. Level of schooling 12% had elementary school; in marital status 38% were married and 9% were widowed. Regarding the level of satisfaction 70.4% experienced medium satisfaction 25.9% high satisfaction. In the dimensions patients experienced medium satisfaction in accessibility 50.9%, explains and facilitates 59.3%, comforts 54.7%, anticipates 58.3%, maintains trusting relationships 58.3% and with high satisfaction accessibility 39.8%, explains and facilitates 34.2%, comforts 36.6%, anticipates 25%, maintains trusting relationships 25%. In low satisfaction: in accessibility 9.3%, explains and facilitates 6.5%, comforts 11.7%, anticipates 16.7%, maintain trusting relationships 16.7%. Conclusion: Patients have a medium level of satisfaction, a result that shows that the expectations that patients have when receiving nursing care are not being met, and few of them are highly satisfied with the care received.